This Privacy Policy explains how Splash Weird collects, uses, discloses, and protects personal information in connection with our website, booking flows, provider tools, guest checkout, customer support, text messaging, and voice communications (collectively, the “Platform”).

1. Information we collect

Depending on how you use the Platform, we may collect:

• Contact and account information, such as your name, email address, phone number, login credentials, and account preferences.
• Booking and transaction information, such as dates, times, participant counts, selected experiences, quotes, booking history, and payment-related records.
• Identity and compliance information, such as date of birth, government ID verification results, boater education information, or related verification signals when required for booking or safety compliance.
• Communications, such as emails, call recordings where permitted by law, support messages, SMS messages, and booking-related notifications.
• Device and usage information, such as IP address, browser type, referral pages, approximate location derived from IP, device identifiers, and interactions with our site and flows.
• Location and search information, such as city or lake searches, map selections, and other information you provide while looking for listings.
• User content, such as reviews, photos, feedback, and messages you submit through the Platform.

2. Sources of information

We collect information directly from you, automatically from your use of the Platform, from providers and guests involved in a booking, and from service providers and integrations that support payments, identity checks, analytics, messaging, maps, hosting, fraud prevention, and customer support.

3. How we use information

We may use personal information to:

• Provide, operate, improve, and secure the Platform.
• Create and manage accounts.
• Process bookings, payments, deposits, refunds, and support requests.
• Facilitate communications among customers, providers, and Splash Weird.
• Verify identity, confirm eligibility, prevent fraud, and support safety compliance.
• Send transactional emails, calls, and text messages relating to your account or bookings.
• Send marketing communications where permitted by law and consistent with your choices.
• Analyze usage, diagnose issues, and improve conversion, support, and product performance.
• Enforce our policies and legal rights.
• Comply with law, court orders, law enforcement requests, or regulatory obligations.

4. How we disclose information

We may disclose personal information:

• To independent providers, customers, or participants as necessary to facilitate a booking, support check-in, or resolve a dispute.
• To vendors and service providers that help us operate the Platform, including providers of payment processing, identity verification, messaging and voice communications, email delivery, hosting, analytics, customer support, and maps.
• To professional advisors, insurers, auditors, and financing or transaction counterparties in connection with legitimate business needs.
• To law enforcement, regulators, courts, or other third parties when required by law or reasonably necessary to protect rights, safety, or property.
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not sell personal information for money. We do not share mobile opt-in data or consent records with third parties for their own marketing or promotional purposes.

5. SMS, calls, and consent

If you provide your phone number or contact Splash Weird by phone, we may send or receive transactional text messages and calls relating to bookings, support, verification, reminders, and operations. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of text messages and HELP for help.

Where required by law, we obtain appropriate consent before sending marketing texts. We honor opt-out requests in accordance with applicable law and platform rules. Calls may be recorded or monitored for quality, training, safety, fraud prevention, and dispute handling, subject to applicable law.

6. Cookies, analytics, and similar technologies

We and our vendors may use cookies, pixels, local storage, session tools, and analytics technologies to remember preferences, keep you signed in, understand site usage, detect fraud, measure campaign performance, and improve the Platform.

7. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain financial records, and protect against fraud and abuse.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

You may update certain account information through your account or by contacting us. You may opt out of marketing emails by using the unsubscribe link in those messages. You may opt out of text messages by replying STOP, subject to the limitation that we may still need to send certain service-related communications where permitted by law.

Depending on where you live, you may have legal rights relating to your personal information, such as the right to know, access, delete, correct, or opt out of certain sharing or targeted advertising practices. We will process qualifying requests in accordance with applicable law.

10. California privacy rights

If you are a California resident, California law may provide rights including the right to know what personal information we collect and disclose, the right to request deletion, the right to request correction of inaccurate information, the right to opt out of the sale or sharing of personal information, the right to limit certain uses of sensitive personal information, and the right to non-discrimination for exercising your rights, subject to applicable exceptions.

To exercise applicable privacy rights, use the contact methods provided on Splash Weird. We may need to verify your identity before fulfilling certain requests.

11. Children’s privacy

The Platform is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization. If you believe a child has provided personal information inappropriately, contact us so we can review and delete it where required.

12. Third-party links and services

The Platform may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those third parties.

13. International and cross-border processing

Your information may be processed and stored in the United States and other locations where our vendors operate, subject to applicable law.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

15. Contact

If you have questions about this Privacy Policy or want to exercise a privacy right, use the contact methods listed on Splash Weird.