We understand that sometimes plans change. If you need to cancel or reschedule your rental or activity, here's what you need to know:
| Cancellation Timeframe |
Cancellation Fee |
Refund Amount |
Credit Voucher Option |
| More than 24 hours before activity |
20% |
80% |
Yes, non-refundable |
| Less than 24 hours before activity |
100% |
$0 |
Yes, non-refundable |
| No-show at rental time |
100% |
$0 |
No |
| Early termination of activity |
N/A |
$0 |
No |
If you cancel more than 24 hours prior to your scheduled activity, you'll receive a refund of 80% of the fee you paid. However, there will be a 20% cancellation fee.
If you cancel less than 24 hours before your rental or activity, there will be no refund. However, you'll receive a non-refundable credit voucher that you can use at a later date depending on availability.
If you don't show up at the time of your rental or activity, you'll be charged a cancellation fee of 100% of the total rental cost. There will be no credit voucher.
If you choose to end your activity before the assigned time is up, there will be no refund issued.
If you are late in returning the rental unit, you'll be charged a late fee of $30 every 15 minutes.
If you are removed from the activity due to not following the rules, there will be no refund for early termination of activities.
Payment: We require full payment at time of reservation so be prepared with a credit card. Your card will be charged when you click “Accept” on the confirmation page – we do not “hold” spots. We accept Visa and Master Card.Prices are subject to change, so confirm the rates at time of reservation.
Weather: If we have to cancel your activity due to weather, we'll either reschedule your activity or issue you an activity credit voucher.