Cancellation Policy

We understand that sometimes plans change. If you need to cancel or reschedule your rental or activity, here's what you need to know:

Cancellation Timeframe Cancellation Fee Refund Amount Credit Voucher Option
More than 24 hours before activity 20% 80% Yes, non-refundable
Less than 24 hours before activity 100% $0 Yes, non-refundable
No-show at rental time 100% $0 No
Early termination of activity N/A $0 No

  • If you cancel more than 24 hours prior to your scheduled activity, you'll receive a refund of 80% of the fee you paid. However, there will be a 20% cancellation fee.
  • If you cancel less than 24 hours before your rental or activity, there will be no refund. However, you'll receive a non-refundable credit voucher that you can use at a later date depending on availability.
  • If you don't show up at the time of your rental or activity, you'll be charged a cancellation fee of 100% of the total rental cost. There will be no credit voucher.
  • If you choose to end your activity before the assigned time is up, there will be no refund issued.
  • If you are late in returning the rental unit, you'll be charged a late fee of $30 every 15 minutes.
  • If you are removed from the activity due to not following the rules, there will be no refund for early termination of activities.

  • Payment: We require full payment at time of reservation so be prepared with a credit card. Your card will be charged when you click “Accept” on the confirmation page – we do not “hold” spots. We accept Visa and Master Card.Prices are subject to change, so confirm the rates at time of reservation.

    Weather: If we have to cancel your activity due to weather, we'll either reschedule your activity or issue you an activity credit voucher.